Several months ago I returned a Nissan Murano after a three year lease. We had had no issues with the car and due to our customer loyalty to Nissan (my older son also had a Murano and we had had both a Pathfinder and an Altima in the past) we decided to lease a new Sentra.
From the beginning the car was a problem. It did not easily turnover, sometimes taking several minutes for the ignition to catch. Then a little over a month after getting the car, it would not start at all. We called the dealership and they promptly picked up the car and fixed it. We picked the car up two days later and it worked for about two weeks and then it didn't work again. The car was dead in our driveway.
The dealer again towed it back to their service department. Two days later they called and my wife drove me over to pick up the car. The service manager gave me the keys, I walked out to the lot, put the key in the ignition and NOTHING. The car would not turn over.
I walked back to the service manager and handed him back the key. At that moment the service manager told me there seemed to be a “real problem” with the Nissan Sentra’s electrical system. But he would fix it. They lent me a car and I went home – without the Sentra.
Two days later, we again bring the car home and because it was over Christmas and we were away part of the time, the car sat in our driveway. On New Year’s Eve day, we go out to the car. You guessed it – IT WOULD NOT TURN OVER.
My wife decided to do a little research and this is what she found on the internet. These are Nissan North America’s own words about the Sentra:
SUMMARY
Nissan is recalling certain model year 2010-2011 Sentra Vehicles . . . due to a machining irregularity, the bolt/washer surface on the positive battery terminal cable end may allow to a gap to occur in the contact area of the terminal. This can result in a voltage drop that may cause difficulty starting the vehicle and could cause damage to the engine control module.
CONSEQUENCES
This issue can cause the engine to stop running while the vehicle is in motion at low speed with a difficult or no start increasing the risk of a crash.
Since we now had had the car back to the dealer to be fixed three times and since in the four months that we have had the car, we have not been able to drive it, or are afraid to drive it, since you may get where you are going but may not get home, or you could end up in a crash, we decided this car is a lemon and under New York State Law, we wanted our money back.
We went about this in accordance with the law. The dealership gave us the phone number for Nissan Consumer affairs (it seems the dealership, Nissan North in Mt. Kisco, NY is not legally responsible since it is a leased car). We called Nissan NA, and were given a case number. We explained the problems and asked them to take the car back. They told us they would investigate and get back to us in ten days. On the tenth day they called my wife and told her they would do NOTHING for us. When she asked to whom could she appeal, the Nissan representative, Mike Covre told her “the Better Business Bureau”.
A subsequent discussion with the dealership revealed that they had inadvertently given Consumer Affairs, incorrect information. But the dealership’s attempts to contact Mike Covre have gone unanswered. If their own franchisees get no respect, think how little effort they make for us poor, lowly consumers.
We are now pursuing this under the New York State Attorney General’s Lemon Law Appeal process. But think about this:
Under this law, I must continue to pay the cost of the lease and the insurance for A CAR I CANNOT USE!!! And I must continue to do so until this dispute is resolved, if ever.
As I write this, the car is back at the dealership (towed away once again) and we are in limbo.
So we wait and pay. What else can we do? Eat cake I suppose.
So I need your help. Offer advice. Re-tweet this to your friends.
Justice be served.